Aliant ultra high speed
A couple of weeks ago I read this post that talked about Harold discovering he was paying for aliant’s ultra high speed but not getting high speed. He discovered from other readers that they too were also having the same problem. So I tested out my speed and discovered that it was not the right connection for ultra, but more in line with regular high speed, 169 Mbps. So I called Aliant and they sent out a technician that flipped some switch and now I’m getting the correct speed, that showed up in a test today of 479 mbps.
One reader on Harold’s post commented;
Welcome to Aliant my friend. This is how it works, aliant has several packages.
High speed, 1.5 meg
and ultra, anywheres from 3 to 7 meg.
You pay for ultra, but they will NOT switch you to the ultra circuit until you complain about 15 times, then they click the button and you get your ultra speed.
For about amonth, when they switch it back to 1.5 thinking you won’t notice.
I’ve been an Aliant customer since vibe began, and have been an ultra customer since they started offering it. This is how it works, and I’m a tech for the government so I know what I’m doing, and I know exactly what is going on.
Aliant does not have the bandwidth to support the “dedicated” connections it sells, so it screws most people, and they don’t notice.
A few notice like us, and spend the rest of our lives fighting them to get the speed we are paying for.
The worst part of this, is that I’ve been paying for the ultra for a year and a half now and it never occurred to me to verify. I suggest if you’re paying for ultra high speed, you check your speed. I will give the aliant tech people kudos though as they were quick to respond and very friendly.
Posted by By: lisa | 
2006/09/28 | Life - aliant | Trackback | Comments [RSS 2.0]
Plus I have a friend who worked in their call center - the one you called if you’re having issues. She’s got some whoppers to tell.